Conflict Management Training

Conflict management training

Approved by the Chartered Management Institute (CMI)

The course covers Managers, Supervisors, Team Leaders or anyone who struggles to consistently obtain positive outcomes from conflict situation. Price includes all refreshments, buffet lunch and training pack and free car parking.

With a maximum number of 15 delegates per course each delegate receives the optimum detail from the course trainer.

COURSE CONTENT

• Different forms of communication
• Methods for dealing with possible conflict situations
• Describer Patterns of behaviour
• The common cause of conflict
• The use of “reasonable force”
• The warning and danger signs
• Example of communication breakdown
• Example of distance when dealing with conflict
• Personal safety awareness
• Use of breakaway techniques

DURATION

6 Hours

valid 3 years

RECEIPT

ICM Certificate

COST

£200 + vat per delegate

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